Luz and Linda Arellano announced today that they will resign their positions effective immediately with the Silver Rose. The Silver Rose is a non-profit organization established in 1997 by Mary Liz Marchand to support veterans chemically wounded by Agent Orange. Read more...

For Immediate Release: When Customers Tear Their Hair Out In Frustration…An Angel Can Step In

Consumers who can't resolve a problem with a company can visit their Customer Angel, and Arellano's company will not only research the right person to receive the message, but will follow up with the consumer to see how the company responded. Read more...

Media Release: What can call center employees do to become invaluable to their company? Listen.

“Listen to your customer and they'll tell you what you need to do to make them happy.”

That's what Linda Arellano, a teleservice consultant and president of Las Vegas-based Customer Assurance told employees of the Burlingame, CA-based call center for the American Heart Association. Read more...

Media Release: Linda Arellano, founder of Customer Assurance LLC, recently received the “Honorary Order of the Silver Rose” medal from the order of the Silver Rose. Ms. Arellano was recognized for her exceptional caring and concern for not only America's Vietnam Veterans, but also all veterans.

The Honorary Order of the Silver Rose medal is given to an “individual who contributes his or her leadership, time and expertise to helping Vietnam Veterans and The Order of the Silver Rose accomplish their goals.” Read more...