We
know that no matter how hard any
company tries to achieve the task
of creating Great Consumer Experiences,
the reality is there will occasionally
be times when a Great Consumer Experience
is not achieved.
That is why exercising your purse
and wallet votes to express your
economic choices is paramount
to all Great Consumer Experiences. |
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|
| Great
Consumer Beliefs and
Expectations: |
|
| We
believe in fair
trade and the unique
value of individuals,
who are the Great Consumers. |
| We
believe that
in exchange for our
Great Consumer dollars
we have the right to
receive a company's
full attention. This
includes attention requested
by any internal or outsourced
point of contact on
our behalf. |
| We
know that collectively
all Great Consumers
have the economic power
to change companies. |
| We
understand that
being a Great Consumer
requires that we communicate
our complaints and problems,
as well as our economic
choices or personal
boycotts, to companies
via the Great Consumer
Help Desk . |
| We
also understand the
importance of providing
unsolicited praise and
feedback to companies
via the Great Consumer
Help Desk. This action
enables Great Companies
to learn from Great
Consumers, the real
customer gurus. It also
provides the Not-So-Great
Companies the same opportunity. |
| We
believe communicating
as a Great Consumer
will ensure more companies
will consistently respect
Great Consumers' time,
money and energy. |
| We
believe in the
value of sharing the
resources available
at the Great Consumer
web site with our family,
friends, and neighbors. |
| Lastly
we believe that
Linda Arellano, as the
architect of the Great
Consumer Help Desk,
will always take the
time to listen and learn
from our perspective. |
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